Cancellation policy

Fresh flowers are perishable goods: we buy, reserve and arrange them for each specific order. That is why an order can be cancelled with a full refund only before preparation has started.

• A same-day order can be cancelled with a full refund until we have started preparing it. Message us and we will tell you right away whether preparation has started.
• An order for a future date can be cancelled with a full refund no later than 24 hours before the delivery time.
• Once preparation has started, the cost of the flowers and the florist’s work is non-refundable. The delivery fee is refunded if the courier has not yet left.
• Instead of cancelling, we can reschedule the delivery or change the address or the recipient free of charge (within the storage period — see the Delivery Policy), or hand the flowers over at our shop.

The full rules are set out in the Refund and Cancellation Policy and the Delivery Policy.

WhatsApp: +66 99 805 1129 · Telegram: @La_La_Flower · Email: lalaflowerspattaya@gmail.com