Refund policy

Fresh flowers are perishable goods. We buy, reserve and arrange fresh flowers for each specific order, so they cannot be put back on display or passed on to another customer. These rules apply to all LA-LA Flowers & Balloons and BITE orders — placed on the website, via messengers or in the shop.

Order cancellation

  • A same-day order can be cancelled with a full refund until we have started preparing it. Message us and we will tell you right away whether preparation has started.
  • An order for a future date can be cancelled with a full refund no later than 24 hours before the delivery time.
  • Once preparation has started, the cost of the flowers and the florist’s work is non-refundable. The delivery fee is refunded if the courier has not yet left.
  • Instead of cancelling, we can reschedule the delivery or change the address or the recipient free of charge (within the storage period — see the Delivery Policy), or hand the flowers over at our shop.

Quality claims — bouquets only

  • Please check the bouquet upon receipt.
  • If the bouquet is damaged, does not match the order or the flowers are not fresh, message us within 24 hours of delivery and attach photos.
  • We will review the case and replace the bouquet or refund the payment — in full or in part, depending on the situation.
  • Claims made later than 24 hours, without photos, or caused by improper care (heat, direct sunlight, no water) are not accepted.
  • The shade, openness and size of the flowers may differ slightly from the photo: flowers are a natural product.

Flowers by the bunch (BITE)

  • BITE flowers are sold at wholesale prices; quality-related replacements and refunds do not apply to them.
  • Please check the flowers upon receipt. If you received something other than what you ordered, message our manager and we will resolve the situation.

Non-returnable items

The following cannot be returned or exchanged after receipt: fresh flowers and plants, balloons, custom-made bouquets and arrangements, sale items and gift cards. The exception is the cases described under “Quality claims”.

Refunds

Our prices are set in Thai baht, so the refund amount is calculated in baht. We refund using the same payment method you used for the order.

Payments in Russian rubles are accepted and refunded through the EX24 exchange service. For a refund, the baht amount is converted into rubles at the EX24 rate on the day of the refund, so it may differ from the amount originally paid — it may be higher or lower.

A refund takes up to 10 business days after we have confirmed it. The exact time it takes to reach your account depends on your bank.

Contact us

WhatsApp: +66 99 805 1129 · Telegram: @La_La_Flower · Email: lalaflowerspattaya@gmail.com